The CAHPS Connection: Article Index product news Refreshed Kit for In-Center Hemodialysis Survey (September 2009) AHRQ Launches Online Reporting System (May 2009) NQF Endorses CAHPS Home Health Care Survey (May 2009) CAHPS Improvement Guide Now on the Web (January 2009) AHRQ Releases Survey for Family of Nursing Home Residents (January 2009) CMS Plans Voluntary National Implementation of CAHPS Home Health Care Survey (January 2009) 2008 Survey and Reporting Kits Now Available (January 2009) Updates to the Health Plan Survey and Reporting Kit (September 2008) Updates to the Clinician & Group Survey and Reporting Kit (September 2008) CAHPS Surveys Get a New Look (September 2008) CMS Releases CAHPS Hospital Survey Results (May 2008) Errata: Recent Corrections and Changes to CAHPS Surveys (May 2008) AHRQ Aims to Prepare Hospitals for Public Reporting of H-CAHPS Results (November 2007) New Items Tackle Topics Important to Primary Care for Children (November 2007) Pharmacy Quality Alliance to Propose New CAHPS Survey on Pharmacy Services (November 2007) Surgical Societies Prepare CAHPS Survey for Patients (November 2007) CAHPS Clinician & Group Survey Released Into Public Domain (April 2007) CAHPS American Indian Survey Available to Tribal Nations (April 2007) Health Plan Survey Adds New Items for People With Mobility Impairments (April 2007) Dental Plan Survey Accepted as CAHPS Product (April 2007) 4.0 Version of Health Plan Survey Released for Use (November 2006) New Items for People With  Mobility Impairments (November 2006) CAHPS In-Center Hemodialysis Survey Now Available (November 2006) Clinician & Group Survey Undergoes NQF Review (November 2006) CMS Initiates National Implementation of the Hospital Survey (November 2006) New Supplemental Items to  Support Health Plan Quality Improvement (June 2006) The ECHO® Survey (the CAHPS survey of behavioral health care services) (May 2004) The CAHPS Group Practice Survey (G-CAHPS) (May 2004)

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work-in-progress

• Refining the CAHPS Visit Questionnaire (September 2009)
• Health Literacy Item Set Readied for Public Release (May 2009)
• Assessing Cultural Competence From the Patient’s Perspective: Development of a New Item Set (January 2009)
• Combining CAHPS, Clinical, and Anecdotal Information in a Report on Physicians: What Sways the Consumer? (September 2008)
• Asking About Recent Visits for Primary Care (May 2008)
• Grantees Tackle the Use of Survey Results To Improve Patients’ Experiences (May 2008)
• CAHPS Health Information Technology Item Set: Ready for Testing (May 2008)
• CAHPS Home Health Care Survey in Development (May 2008)
• New Products to Be Completed in CAHPS III (April 2007)
• CAHPS Clinician & Group Survey: Key Issues in Field Tests (June 2006)
• Notes from the Field: An Update on the CAHPS Clinician & Group Survey (March 2006)
• CAHPS Health Plan Survey 4.0 and 4.0H Nearing Completion (March 2006)
• CMS Proceeds with National Implementation of CAHPS Hospital Survey (March 2006)
• Improving the Quality of In-Center Hemodialysis Care: An Update on the CAHPS Quality Improvement Project (March 2006)
• Field Testing the Health Plan Survey 4.0H (December 2005)
• A Progress Report on the New Clinician & Group Survey (December 2005)
• CAHPS Hospital Survey Approved by National Quality Forum (June 2005)
• CAHPS In-Center Hemodialysis Survey: A Tool for Quality Improvement (June 2005)
• CAHPS Health Plan Survey 4.0: What's New, What's the Same (March 2005)
• Update on CAHPS Hospital Survey (March 2005)
• CAHPS Nursing Home Surveys Begin Testing Phase (March 2005)
• A Closer Look at Ambulatory CAHPS: Assessing Patients' Experiences with Clinicians and Groups (October 2004)
• The CAHPS Hospital Survey: Lessons from Pre-Implementation Testing (October 2004)
• The CAHPS Dialysis Center Survey: Update on the Questionnaire for In-Center Hemodialysis Patients (October 2004)
• Update on Hospital CAHPS (H-CAHPS)  (May 2004)
• The Development of Ambulatory CAHPS (A-CAHPS) (May 2004)

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CAHPS in action

• Fielding the Clinician & Group Survey in a Small Practice (January 2009)
• Commentary from the CAHPS Team (January 2009)
• CAHPS Hospital Survey Crosses the Atlantic (November 2007)
• Wisconsin Tries New Item Set for People With Mobility Impairments (April 2007)
 
• CAHPS Overseas: Profiles of Users Around the Globe (June 2006)
• Massachusetts Health Quality Partners: Public Reporting at the Practice-Site Level (June 2006)
• PBGH Peels Back the Layers of Health Care Delivery in California (March 2006)
• Tenet Tries Out the CAHPS Hospital Survey (December 2005)
• Using CAHPS to Improve Care for Medicaid Recipients: MetroPlus Health Plan and Woodhull Pediatric Clinic (March 2005)
• ICSI: A Collaboration to Improve Patients' Experiences (October 2004)

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CAHPS Database news

• Health Plan: Online Reports Available in September (September 2009)
• Clinician & Group: Online Submission System Begins Testing in September (September 2009)
• Participants to Benefit From New Online Reporting System (May 2009)
• Clinician & Group Survey: Data Submission Guidelines Available (May 2009)
• 2009 Medicaid/SCHIP Data Submission Guidelines (May 2009)
• New Online Reporting System (January 2009)
• Clinician & Group Data Submission Guidelines To Be Released in Early 2009 (January 2009)
• Clinician & Group Preliminary Benchmarks Under Development (January 2009)
• New Collaboration With CMS for the 2009 H-CAHPS Chartbook (January 2009)
• 2008 Medicaid/SCHIP Submission Requirements (May 2008)
• 2008 H-CAHPS Chartbook (May 2008)
• New Database Under Development for Clinician & Group Survey (May 2008)
• Availability of 2007 Health Plan Survey Results (November 2007)
• 2008 Submission Requirements and Key Dates (November 2007)
• 2007 CAHPS Hospital Survey Percentile Scores (November 2007)
• New Commercial Data Sharing Agreement with NCQA (April 2007)
• 2007 Medicaid and SCHIP Data Submissions (April 2007)
• New Interactive Chartbook for Hospital Data (April 2007)
• 2007 CAHPS Hospital Survey Chartbook  (April 2007)  
• Health Plan Database Update:  2006 Chartbook and Sponsors Reports Released (November 2006)
• 2006 CAHPS Hospital Survey Database (November 2006)
• Health Plan Database Update: Data Submission System Open (June 2006)
• Highlights from the CAHPS Hospital Survey Chartbook (June 2006)
• CAHPS Database Timeline for 2006 (March 2006)
• CAHPS 2006 Data Submission Training (March 2006)
• CAHPS Database Panel at the March User Group Meeting (March 2006)
• Preliminary Benchmarks for the CAHPS Hospital Survey (March 2006)

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CAHPS 101

• Supplemental Item Sets (September 2009)
• Focus Groups: Their Role in the Development of CAHPS Surveys (September 2008)
• Implications of Adapting CAHPS Surveys (November 2007)
• CAHPS vs. CAPS (November 2007)
• Composite Measures (April 2007)
• Survey and Reporting Kits (November 2006)
• Creating a Reader-Centered Report (June 2006)
• Field Testing: What It Is and How We Do It (December 2005)
• Cognitive Testing: What It Is, Why We Do It (June 2005)
• CAHPS 101 (October 2004)

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resources for users

• CAHPS Consortium Releases Policy on Modifying, Naming CAHPS Surveys (May 2009)
• Improving Communications from the CAHPS User Network (September 2008)
• Fresh Examples in the Report Card Compendium (May 2008)
• Consortium Updates Translation Guidelines (April 2007)
• New Searchable Resources for Users (November 2006)
• Features of the New CAHPS Web Site (March 2006)
• Free Technical Assistance Available to CAHPS Users (December 2005)
• Coming Soon: The Report Card Clearinghouse (June 2005)
• Guidelines for Translating CAHPS Surveys (June 2005)
• Presentations from the December 2004 CAHPS User Group Meeting (March 2005)
• Improved Access to Survey and Reporting Kits (March 2005)
• Materials from the June Webcast on "Updating CAHPS: Consumer Surveys for Doctors, Groups, and Health Plans" (October 2004)
• "The Utility of CAHPS for Health Plans" (October 2004)
• The CAHPS Improvement Guide: Practical Strategies for Improving the Patient Care Experience (May 2004)
• Quality of Care for Children with Special Health Care Needs: Medicaid Findings from the CAHPS Child Survey (May 2004)

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events

• September Webcast on How Physician Practices Are Using the Clinician & Group Survey to Improve (September 2009)
• AHRQ Prepares for 12th National CAHPS User Group Meeting (September 2009)
• Clinician & Group Webcast Series Begins in June (May 2009)
• Hundreds of CAHPS Users Gathered at the 11th CAHPS & 1st SOPS User Group Meeting (January 2009)
• September Webcast on the Evolution of the Clinician & Group Survey (September 2008)
• 11th CAHPS & 1st SOPS User Group Meeting: Patient Experience & Patient Safety Culture (September 2008)
• The 10th National CAHPS User Group Meeting: A Sneak Preview of Some Key Sessions (March 2006)
• Webcast Highlights CAHPS Projects at the State Level (December 2005)
• Webcast Highlights the Use of CAHPS Surveys to Improve Care (June 2005)
• Upcoming Webcast: The Use of CAHPS Surveys by States (June 2005)
• Improving Patient Care: How Medical Practices Are Using New CAHPS Surveys for Ambulatory Settings (March 2005)
• Upcoming Webcasts (March 2005)

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spotlight: Surveys on Patient Safety Culture (SOPS)

• Overview of the AHRQ Surveys on Patient Safety Culture (SOPS) (September 2009)
• AHRQ Releases Toolkits for the Nursing Home and Medical Office Surveys on Patient Safety Culture (May 2009)
• Over Half of Hospital Staff Not Reporting Medical Errors (May 2009)
• Data Submission for the 2010 Hospital SOPS Database Now Open (May 2009)

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other

• Understanding the Patient-Centered Medical Home (September 2009)
• CAHPS Community Grieves Loss of Charles "Chuck" Darby (May 2009)
• Looking Back and Looking Ahead: A Chat With Retired Project Officer Chuck Darby (May 2008)
• National Quality Forum Endorses CAHPS Ambulatory Care Measures (November 2007)
• AHRQ Awards Cooperative Agreements and User Network Contract for CAHPS3 (November 2007)
• CAHPS III RFA Published (November 2006)
• CAHPS: New Products, New Names, New Look (December 2005)

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