2007 CAHPS® Hospital Survey Chartbook

What Patients Say About Their Experiences With Hospital Care

The CAHPS® Hospital Survey, also known as H-CAHPS or Hospital CAHPS®, is the first publicly available standardized survey designed to gather information from adult inpatients about their experiences with hospital care and services. The CAHPS® Hospital Survey was developed by the Agency for Healthcare Research and Quality (AHRQ) in partnership with the Centers for Medicare & Medicaid Services (CMS).

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Contents

Acknowledgments
I. Executive Summary
II. Introduction
III. Survey Highlights
IV. Data Sources, Methods, and Limitations
V. Characteristics of Hospitals and Survey Respondents
VI. Comparison Charts by Hospital Characteristics
  Communication With Nurses
  Communication With Doctors
  Communication About Medications
  Responsiveness of Hospital Staff
  Cleanliness and Quiet of Hospital Environment
  Pain Management
  Discharge Information
  Rating of Hospital
  Willingness To Recommend
Appendixes
Appendix A. About the National CAHPS® Benchmarking Database
Appendix B. About the CAHPS® Hospital Survey
Appendix C. Definition of H-CAHPS® Composite Measures
Appendix D. Definition of AHA Hospital Regions
Appendix E. Detailed Frequency Tables of H-CAHPS® Question Items

AHRQ Publication Number 07-0064-EF
Current as of May 2007

Internet Citation:

2007 CAHPS® Hospital Survey Chartbook: What Patients Say About Their Experiences With Hospital Care. AHRQ Publication No. 07-0064-EF, May 2007, Agency for Healthcare Research and Quality, Rockville, MD.