Electronic Guide: Decision Helper
Decision Helper – A Guide
to Health Plan Quality from the Consumer’s Point of View is a
model for a computer-based report of survey results. To see
Decision Helper, go to
http://www.rand.org/health/cahps/dh/index.html.
The guide includes essentially the same information as the printed guide but
is designed and formatted to take advantage of a computer’s capabilities. A
consistent set of navigational images and icons helps make the Decision
Helper easy to use for both novices and experienced computer users.
Contents of the Electronic Guide
Decision Helper has four
main parts:
- Welcome, a motivational section that contains information to help
users understand the purpose and content of the guide.
- Types of Plans,
which provides information about HMOs and PPOs and how they
differ.
540
Gaither Road Rockville, MD 20850 
