Reporting Scores
While the results of CAHPS surveys can be used in various ways (e.g., to help achieve accreditation, support research, and improve quality of care), one key purpose is to inform consumers about available health plan or provider choices and support them in making good decisions. The reporting of data to consumers is central to the concept of CAHPS, which was intended from its inception to be a reliable and useful tool for health care consumers.
To help sponsors optimize the effectiveness of their reports, this section offers guidelines and strategies based on consumer testing conducted by the CAHPS Consortium, the experiences of CAHPS researchers and sponsors, and published literature in related topics.
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