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The CAHPS Improvement Guide
Practical Strategies for Improving the Patient Care Experience

The CAHPS Improvement Guide is a comprehensive resource for health care organizations seeking to improve their performance in the domains of quality measured by CAHPS surveys. The guidance presented in this guide is pertinent to a wide range of providers.

Are You Ready to Improve?

Learn about the organizational behaviors that are critical to success in improving patients' experiences with care.

Analysis of CAHPS Results

Learn how to look beyond low scores to identify the best opportunities for improvement.

Quality Improvement Steps

Learn about an effective process for implementing interventions to achieve specific performance goals.

Browse Interventions

Find strategies for improving specific aspects of patients’ experience with care.


CAHPS® : Consumer Assessment of Healthcare Providers and Systems

Last updated 10/27/2008


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