Read about the information you can find in this guide and the organizations responsible for its development.

Why Improve Patient Experience?

Learn how improving patient experience may lead to positive clinical and business outcomes.

Are You Ready To Improve?

Learn about the behaviors of organizations that are successful in providing positive experiences with care.

Analysis of CAHPS Results

Explore strategies for identifying the best opportunities for improvement.

Quality Improvement Steps

Learn how to implement interventions to achieve specific performance goals.

Browse Interventions

Find strategies for improving specific aspects of patients’ experience with care.

Resources

Resources based on different sections of the site and addressed by intervention types.

About The CAHPS Improvement Guide

Read about the information you can find in this guide and the organizations responsible for its development.